Privacy Policy
Effective Date: March 2, 2025
Introduction
At SafeMesh, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services in accordance with SOC2 compliance standards.
Information We Collect
Personal Information
- Contact Information: Name, email address, phone number, and company details when you request information, register for services, or contact our support team.
- Business Information: Job title, department, and business needs to tailor our solutions appropriately.
- Account Information: Login credentials and user preferences if you create an account with us.
Automatically Collected Information
- Usage Data: IP address, device information, browser type, operating system, and pages visited.
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies to enhance user experience and site functionality.
- Log Files: Server logs, including browser type, referring/exit pages, date/time stamps, and clickstream data.
How We Use Your Information
- To provide, maintain, and improve our services
- To process and complete transactions
- To respond to inquiries and fulfill requests
- To send administrative information, such as updates, security alerts, and support messages
- To personalize user experience
- To conduct research and analysis for business development
- To protect against fraudulent, unauthorized, or illegal activity
- To comply with legal obligations
Data Storage and Security
We implement and maintain reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, destruction, use, modification, or disclosure in accordance with SOC2 requirements:
- Encryption of data in transit and at rest
- Secure access controls and authentication mechanisms
- Regular security assessments and penetration testing
- Comprehensive incident response procedures
- Employee training on data protection and privacy
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:
- The amount, nature, and sensitivity of the information
- The potential risk of harm from unauthorized use or disclosure
- The purposes for which we process the information
- Whether we can achieve those purposes through other means
- Applicable legal, regulatory, tax, accounting, or other requirements
Sharing Your Information
We may share your information with:
- Service Providers: Third-party vendors who provide services on our behalf, such as cloud hosting, analytics, and customer support, bound by confidentiality obligations.
- Business Partners: With your consent, we may share information with our business partners to offer certain products, services, or promotions.
- Legal Requirements: When required by law, court order, or governmental regulation.
- Corporate Transactions: In connection with a corporate transaction, such as a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: The right to request access to your personal information.
- Correction: The right to request correction of inaccurate personal information.
- Deletion: The right to request deletion of your personal information.
- Restriction: The right to request restriction of processing of your personal information.
- Data Portability: The right to receive your personal information in a structured, commonly used format.
- Objection: The right to object to the processing of your personal information.
- Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your information.
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
Cookies
Our website uses cookies to improve your browsing experience. You can manage cookie preferences through your browser settings. Types of cookies we use:
- Essential Cookies: Necessary for the website to function properly.
- Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze site usage.
- Functionality Cookies: Enable the website to remember your preferences.
- Targeting Cookies: Record your visit, pages visited, and links followed.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at privacy@safemesh.ca
